About Mitchell Family Automotive

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Effective Date: August 13, 2026

At Mitchell Family Automotive, we respect your privacy and are committed to protecting the personal information you provide to us. We believe your information belongs to you, and we take that responsibility seriously.

This Privacy Policy explains what information we collect, how we use it, and our commitment to keeping your information private.

When you contact Mitchell Family Automotive, schedule an appointment, request an estimate, or receive services from us, we may collect information such as:

• Your name
• Phone number
• Email address
• Vehicle information
• Appointment and service history
• Information you voluntarily provide when communicating with us

We collect only the information reasonably necessary to maintain accurate customer records, communicate with you, and provide our automotive repair services.

Your personal information is used strictly for legitimate business purposes, including:

• Scheduling and managing appointments
• Maintaining customer and vehicle service records
• Communicating with you regarding your vehicle or appointments
• Providing estimates, invoices, and service information
• Maintaining accurate records of services performed

We do not use your personal information for purposes unrelated to providing and managing our services.

Mitchell Family Automotive does not sell, rent, trade, or otherwise share your personal information with third parties for marketing or advertising purposes.

Your customer information is maintained for our internal business records and customer service purposes. Under no circumstances will Mitchell Family Automotive sell your personal information.

We do not provide customer lists or personal customer information to advertisers, marketers, data brokers, or other businesses for their own marketing purposes.

Mitchell Family Automotive makes every reasonable effort to keep customer information within our in-house business systems and accessible only to authorized personnel who need the information to perform their job responsibilities.

We do not transfer or distribute customer personal information to outside companies for their independent use.

If information must ever be disclosed to comply with a valid legal obligation, court order, or other requirement of law, we will limit the disclosure to what is legally required.

We take reasonable steps to protect the personal information entrusted to us from unauthorized access, misuse, alteration, or disclosure.

We also follow the principle of collecting and retaining only information that is reasonably necessary for our legitimate business purposes. 

However, no electronic or physical storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security against every possible security threat.

When you visit our website, certain technical information may be automatically collected by the website or its hosting services, such as IP address, browser type, device information, or website usage information. This information may be used for basic website functionality, security, and technical maintenance.

Mitchell Family Automotive does not sell or provide this information to third parties for their independent marketing purposes.

If our website uses third-party services such as appointment scheduling, contact forms, analytics, maps, payment processing, or other embedded services, those services may independently process information according to their own privacy policies. Our website privacy practices should accurately reflect any such services actually in use.

We retain customer information for as long as reasonably necessary to maintain accurate service records, conduct our business, provide customer service, and comply with applicable legal, accounting, warranty, or recordkeeping requirements.

When information is no longer reasonably needed, we may securely delete or dispose of it.

We understand that providing your personal information requires trust. Our goal is simple: we use your information to take care of you and your vehicle—not to make money from your personal information.

We will continue to treat our customers' information with the same care and respect that we provide to their vehicles.

If our privacy practices materially change, we will update this Privacy Policy and post the revised version on our website.

The effective date shown at the top of this policy indicates when the policy was most recently updated.

If you have questions about this Privacy Policy or how Mitchell Family Automotive handles your information, please contact us directly.

Mitchell Family Automotive
1100 Triplett Blvd Akron, Ohio 44306
234-208-8968 or Text 234-207-5959
Service@mitchellfamilyautomotive.com

We appreciate your trust and your business.

Mitchell Family Automotive
“We Treat Your Car Like Family.”